Frequently Asked Questions Hourly Visiting Care

Posted on: April 30th, 2013 by bpedle No Comments

Visiting Care – Frequently Asked Questions

Choosing the right care provider is very important and very personal and often lots of questions arise. Here are the answers to some of the most commonly asked questions we get asked about hourly visiting care. If you still have questions please give us a call on 0845 862 1885.
Our Care Advisors are here to help you.

What is hourly visiting homecare?

Hourly visiting care from Pulse8+ Care is a flexible home help service designed for people who need assistance to continue living in their own homes. The length and frequency of visits varies depending on the needs of the individual. In some cases visits are very short, perhaps for an hour, once a week or we can make a number of daily visits. Visiting care can also include providing overnight care, or respite care involving a temporary stay which means a family carer can take a break.
Our carers can help with anything from personal care, preparing and cooking meals, housekeeping, shopping and companionship.
Pulse8+ Care provide hourly domiciliary care throughout Worcestershire, Warwickshire and the West Midlands.
If you are considering Hourly visiting care please get in touch for an informal consultation with one of our Care Managers.

What type of support will my visiting carer be able to provide?

Pulse8+ Care provide a wide range of hourly homecare services. Everyone’s needs are different and we’ll work with you to design a care plan that works for you.
Hourly home care services include personal care, housekeeping, sitting services, respite care, support with medication, companionship.
Personal care may include:
– Help getting up and dressed for the day
– Undressing and getting ready for bed
– Support with washing and continence care
– Housekeeping help may include:
– General housework like washing up, vacuuming
– Preparing and cooking meals
– Laundry, washing and ironing
– Other services may include:
– Errands, such as shopping or collecting prescriptions
– Help with correspondence, like letters, emails, telephone calls
– Accompanied trips to the shops or to visit or meet with friends

Will my visiting carer help around the house?

Your Pulse8+ Carer is able to help with housekeeping, cleaning, laundry, shopping and preparing and cooking meals. Your hourly visiting care requirements will be discussed and agreed with you by one of our care managers and regular reviews will take place to ensure the care you receive continues to meet your needs.

How often will my visiting carer visit me?

That depends on your needs and the amount of support you require. Our home care is flexible and can be a short visit just once a week or it could be one or more daily visits of varying durations. Our Care Manager will talk to you about the options available to you. We’ll also review this with you regularly to make sure your needs continue to be met and that you’re receiving the support you need to live comfortably.

How long will my visiting carer stay for?

The frequency of visits and the length of the stay will be discussed and agreed with you at the onset when we agree your care plan. We’ll also discuss the type of support you need. It’s possible to have visits of varying durations. For example a morning visit may last longer than a subsequent visit later that same day.

Will I always have the same carer?

At Pulse8+ Care a great deal of consideration is taken to ensure we select the right carers for our customers. We recognise the importance of continuity of care and the benefits for emotional well-being, security and confidence that a quality relationship with a carer brings. We always aim to deliver your care through use of a small team of familiar faces rather than a different carer each day or each week. Also our customers are never left without a carer. If your regular carer is unable to visit another member of the team will step in.

Will my carer be able to support me in looking after my pets?

Yes, of course we can help with your pets. If you have a pet please discuss this with our Care Manager when organising your care plan so we can ensure they form part of the care we provide.

Does Pulse8+ Care support young people as well as elderly people?

Pulse8+ Care provide care and support for people of all ages. We support young people as well as the elderly and our care enables and encourages independence and participate in activities they enjoy.

I’m not sure if I need a carer or not. Is there anyone I can talk to about it?

Please contact one of our Care Managers for a free consultation.

What conditions do you support?

Pulse8+ Care support customers with a variety of difference conditions and we will always ensure that we match our carers experience and skills to your specific needs. Conditions supported include but are not limited to Dementia and Alzheimer’s, Multiple Sclerosis, Stroke, Parkinson’s, Cerebral Palsy, Spinal Injury, Motor Neurone Disease. Please contact us to discuss your care needs.

Do Pulse8+ Care provide respite care?

Respite care provides family members or full time carers with a short term break whilst giving them the peace of mind that their loved ones are being cared for in their absence.
Respite care is available for a minimum of two weeks. One of our trained live-in carers will continue with the usual routines in place, care is not compromised in your absence, disruption is kept to a minimum and you can take a break knowing everything is in good hands.

Often respite care is planned for holidays well in advance however we recognise that sometimes it’s necessary to arrange respite care quickly to help in an emergency situation.

Please contact us to discuss respite care further.

Do you provide care through the night?

Yes we do. We offer a different option for care through the night to include the following:

Sleeping night
The carer sleeps at the property for a minimum of eight hours. The carer will be on hand to help but will expect to get a reasonable night’s sleep. The stay will be considered a waking night if the carer has to get up more than twice during the night.

Waking night
The carer is on duty throughout the night for approximately ten hours.

Sitting Service
We also provide a sitting service where a carer arrives at the property to keep the person requiring care company for between 2 – 4 hours. This allows the family or regular carer to take a break.

How much does hourly visiting care cost?

Our hourly visiting care is different for every customer so it’s difficult to quote a price without fully understanding the needs of the person we’ll be caring for. If you would like approximate costs for hourly visiting care please call one of our Care Managers for an initial informal discussion. Following a full free consultation we’ll be able to confirm exact costs based on your care requirements.

In some cases funding is available to help meet the cost of care. Your Local Authority are responsible for assessing your financial situation to see if you are eligible for funding.

Are there any hidden costs?

There are no hidden extras. Our pricing is completely transparent. After your initial care assessment you will receive a detailed breakdown of the costs and services that we will provide. The only reason that the price will change is if the care you are receiving changes and this will be discussed with you in advance.

Is there any funding available to meet some of the costs of care?

In some cases funding is available to help meet the cost of care. Your Local Authority are responsible for assessing your financial situation to see if you are eligible for funding.

Do I pay the carer directly?

No. At Pulse8+ Care we employ all of our carers directly. All salary and contract matters are looked after by us. Your relationship with your carer is completely focussed on you and the support you need and not about money.

I’ve been receiving visiting care but I want to change to live-in care. Is this possible?

It’s always possible to change your care plan and adapt it to meet your needs. We encourage regular reviews to make sure you’re happy with the level of support you’re receiving. If you want to change to live-in care from visiting care please let us know and one of our Care Managers will meet with you to talk things through and to make arrangements.

Are you carers medically trained?

The skills and experience of the carer are matched to the needs of the individual for which they are providing care. Specialist training is provided to equip our carers with the skills and knowledge they need to provide high quality care for variety of conditions and needs.

Is care all year round?

Yes, we provide care 365 days a year.

What happens if my carer is unwell or takes a holiday?

Our customers are never left without a carer. If your regular carer is unable to visit another member of the team will step in. Wherever possible this will be a familiar face.

I’m not sure how much help I’ll need. I want to remain independent.

All of customers have different requirements and our aim is to support you to live independently offering only the help you choose to receive. Our Care Manager will discuss your requirements in detail with you and agree a care plan you’re happy with.

I want to be treated with dignity and retain my independence. Can this be achieved?

Everyone we care for is treated with dignity and respect at all times and our aim is to make you feel comfortable, secure and in control.
With this in mind we will listen to what you have to say and speak with you respectfully. We’ll also maintain strict confidentially with your personal information and treat your home and property with respect and care.
We’ll respect your privacy when providing personal care.
We’ll prepare meals according to your wishes and provide you help with eating and drinking where required.
We’ll enable you to maintain your independence and let you carry out any practical activities you wish to.

What if I’m unhappy with the care I’m receiving?

Our customer’s are our number one priority and if our service does not meet your expectations we promise that we will listen to and act upon concerns or complaints in a professional manner. In the unlikely event that you are dissatisfied please bring this to our attention as soon as possible by contacting one of our Care Managers.

How do I contact Pulse8+ Care?

Please see our Contact Us page where you will find our telephone numbers, address and an online enquiry form. We’re available 7 days a week and we promise to respond to all forms of contact promptly.

Why should I choose Pulse8+ Care?

Pulse8+ Care are a well established, experienced, local provider of home care across Worcestershire, Warwickshire and the West Midlands.

We directly employ all of our carers and we’re committed to providing them with high quality training and development.
Pulse8+ Care are a company you can trust. We are here for you 24 hours a day, 365 days a year. We’re reliable and caring and always available to offer advice and support.

Our hard work, passion for caring and commitment to our customers means we have an excellent reputation. We’ve received countless letters of thanks and wonderful compliments from our customers which are shown on our Testimonials page.

What locations for you operate in?

Pulse8+ Care operate in Worcestershire, Warwickshire and the West Midlands. The areas we cover are expanding all of the time so even if you’re not in one of these regions please contact us to see if we can help.

I’m interested in becoming a carer. How do I find out about jobs available at Pulse8+ Care?

Please visit our Jobs page where you will find details of our current vacancies.

Do I have to be an experienced carer to work for Pulse8+ Care?

Experience is preferred but not necessary. Pulse8+ Care provide full training and support for all staff.